{"id":33801,"date":"2021-05-25T10:08:20","date_gmt":"2021-05-25T09:08:20","guid":{"rendered":"https:\/\/hopital-novo.fr\/ch-pontoise\/?p=33801"},"modified":"2025-03-19T14:52:31","modified_gmt":"2025-03-19T13:52:31","slug":"dossier-medical-et-reclamation","status":"publish","type":"post","link":"https:\/\/hopital-novo.fr\/ch-pontoise\/dossier-medical-et-reclamation\/","title":{"rendered":"Dossier m\u00e9dical, r\u00e9clamation et remerciements"},"content":{"rendered":"<p style=\"text-align: left;\"><span style=\"font-size: 12pt;\"><div class=\"su-accordion su-u-trim\"><\/div><div class=\"su-spoiler su-spoiler-style-default su-spoiler-icon-plus su-spoiler-closed\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Demande de dossier m\u00e9dical : la copie du dossier m\u00e9dical et dur\u00e9e de conservation<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\"><\/span><\/p>\n<p style=\"text-align: left;\"><span style=\"font-size: 12pt;\">Lors de votre hospitalisation, un dossier m\u00e9dical conservant toutes les informations \u00e0 caract\u00e8re administrative, m\u00e9dicale et param\u00e9dicale, est constitu\u00e9.<\/span><\/p>\n<p style=\"text-align: left;\"><span style=\"font-size: 12pt;\">La loi n\u00b02002-303 du 4 mars 2002 relative aux droits des malades et \u00e0 la qualit\u00e9 du syst\u00e8me de sant\u00e9 exprime de mani\u00e8re explicite le contenu minimal de votre dossier m\u00e9dical ainsi que les modalit\u00e9s d\u2019acc\u00e8s.\u00a0<\/span><\/p>\n<p style=\"text-align: left;\"><span style=\"font-size: 12pt;\">La demande de copie du dossier m\u00e9dical peut s&rsquo;effectuer <span style=\"color: #000000;\"><strong>en ligne<\/strong><\/span> <strong>ou par courrier postal.<\/strong><\/span><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: left;\"><span style=\"font-size: 14pt;\"><strong><u>Demande de dossier m\u00e9dical en ligne<\/u><\/strong><strong> :<\/strong><\/span><\/p>\n<ul style=\"text-align: left;\">\n<li style=\"text-align: left;\"><span style=\"font-size: 12pt;\">T\u00e9l\u00e9chargez, compl\u00e9tez et enregistrez le formulaire de demande en <a href=\"https:\/\/hopital-novo.fr\/ch-pontoise\/wp-content\/uploads\/2021\/05\/Formulaire-de-demande-du-DM-Hopital-NOVO-inscriptible.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #4568d1;\"><strong>cliquant ici.<\/strong><\/span><\/a><\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-size: 12pt;\">Pr\u00e9parez toutes les pi\u00e8ces justificatives. La liste des pi\u00e8ces \u00e0 fournir est \u00e0 retrouver sur le formulaire de demande.<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-size: 12pt;\">D\u00e9posez le formulaire compl\u00e9t\u00e9 ainsi que toutes vos pi\u00e8ces justificatives sur notre espace s\u00e9curis\u00e9<a href=\"https:\/\/fra01.safelinks.protection.outlook.com\/?url=https%3A%2F%2Fbluefiles.com%2Fapp%2Fdrop-page%2F160021669ead6d99e08d8548d196d2a42fc1b05b712b92b82371c5a27f59dd46%2F&amp;data=05%7C01%7Cceline.paris%40ght-novo.fr%7Cad85fbf57d814af8128d08dba4a07171%7C3ddda02b34c0477cb35bd40768c62a13%7C0%7C0%7C638284781220646457%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=2Wf3HJIumGJdqCOp6Kt2YBIqGlxQedfMRhHRq1wG0Zc%3D&amp;reserved=0\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #4568d1;\"> <strong>en cliquant ici<\/strong><\/span><\/a> en pr\u00e9cisant en objet votre nom, pr\u00e9nom et \u00e9tablissement concern\u00e9.<\/span><\/li>\n<\/ul>\n<p style=\"text-align: left;\"><span style=\"font-size: 12pt; color: #ff0000;\"><strong>ATTENTION\u00a0: Toute demande incompl\u00e8te ne pourra pas \u00eatre trait\u00e9e.<\/strong><\/span><\/p>\n<p><a href=\"https:\/\/fra01.safelinks.protection.outlook.com\/?url=https%3A%2F%2Fbluefiles.com%2Fapp%2Fdrop-page%2F160021669ead6d99e08d8548d196d2a42fc1b05b712b92b82371c5a27f59dd46%2F&amp;data=05%7C01%7Cceline.paris%40ght-novo.fr%7Cad85fbf57d814af8128d08dba4a07171%7C3ddda02b34c0477cb35bd40768c62a13%7C0%7C0%7C638284781220646457%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=2Wf3HJIumGJdqCOp6Kt2YBIqGlxQedfMRhHRq1wG0Zc%3D&amp;reserved=0\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-33848 aligncenter\" src=\"https:\/\/hopital-novo.fr\/ch-pontoise\/wp-content\/uploads\/2021\/05\/bouton-bluefiles.png\" alt=\"\" width=\"281\" height=\"56\" \/><\/a><\/p>\n<p style=\"text-align: left;\"><span style=\"font-size: 12pt;\"><em>Pour envoyer votre demande :<\/em><\/span><\/p>\n<ul>\n<li style=\"text-align: left;\"><span style=\"font-size: 12pt;\"><em>Indiquez votre adresse email pour obtenir un lien de d\u00e9p\u00f4t<\/em><\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-size: 12pt;\"><em>Veillez \u00e0 ce que toutes vos pi\u00e8ces justificatives soient pr\u00e9par\u00e9es <strong>car ce lien aura une dur\u00e9e de validit\u00e9 de 15 minutes<\/strong>.<\/em><\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-size: 12pt;\"><em>Vous pouvez \u00e0 tout moment g\u00e9n\u00e9rer un nouveau lien de d\u00e9p\u00f4t <a href=\"https:\/\/fra01.safelinks.protection.outlook.com\/?url=https%3A%2F%2Fbluefiles.com%2Fapp%2Fdrop-page%2F160021669ead6d99e08d8548d196d2a42fc1b05b712b92b82371c5a27f59dd46%2F&amp;data=05%7C01%7Cceline.paris%40ght-novo.fr%7Cad85fbf57d814af8128d08dba4a07171%7C3ddda02b34c0477cb35bd40768c62a13%7C0%7C0%7C638284781220646457%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=2Wf3HJIumGJdqCOp6Kt2YBIqGlxQedfMRhHRq1wG0Zc%3D&amp;reserved=0\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #4568d1;\"><strong>en cliquant ici.<\/strong><\/span><\/a><\/em><\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-size: 12pt;\"><em>Vous pouvez \u00e9galement <a href=\"https:\/\/hopital-novo.fr\/ch-pontoise\/wp-content\/uploads\/2021\/05\/Tutoriel-usagers-BlueFiles.pdf\" target=\"_blank\" rel=\"noopener\"><strong><span style=\"color: #4568d1;\">consulter notre tutoriel explicatif<\/span><\/strong>\u00a0<\/a>.<\/em><\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: left;\"><span style=\"font-size: 14pt;\"><strong><u>Demande de dossier m\u00e9dical par courrier postal<\/u><\/strong><strong> :<\/strong><\/span><\/p>\n<ul style=\"text-align: left;\">\n<li style=\"text-align: left;\"><span style=\"font-size: 12pt;\">T\u00e9l\u00e9chargez et compl\u00e9tez le formulaire de demande<a href=\"https:\/\/hopital-novo.fr\/ch-pontoise\/wp-content\/uploads\/2021\/05\/Formulaire-de-demande-du-DM-Hopital-NOVO.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #4568d1;\"><strong> en cliquant ici.<\/strong><\/span><\/a><\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-size: 12pt;\">Pr\u00e9parez toutes les pi\u00e8ces justificatives. La liste des pi\u00e8ces \u00e0 fournir est \u00e0 retrouver sur le formulaire de demande.<\/span><\/li>\n<\/ul>\n<p style=\"text-align: left;\"><span style=\"font-size: 12pt; color: #ff0000;\"><strong>ATTENTION\u00a0: Toute demande incompl\u00e8te ne pourra pas \u00eatre trait\u00e9e.<\/strong><\/span><\/p>\n<ul style=\"text-align: left;\">\n<li><span style=\"font-size: 12pt;\">Envoyez votre formulaire compl\u00e9t\u00e9 ainsi que toutes vos pi\u00e8ces justificatives \u00e0 l\u2019adresse suivante :<\/span><\/li>\n<\/ul>\n<p><span style=\"font-size: 12pt;\">H\u00f4pital NOVO<\/span><br \/>\n<span style=\"font-size: 12pt;\"><strong>Service des droits du patient<\/strong><\/span><br \/>\n<span style=\"font-size: 12pt;\">6 avenue de l\u2019\u00cele-de-France<\/span><br \/>\n<span style=\"font-size: 12pt;\">95300 PONTOISE<\/span><\/p>\n<p>&nbsp;<\/p>\n<table style=\"width: 100%; border-collapse: collapse; border-color: #20994a; background-color: #ffffff;\" border=\"2\">\n<tbody>\n<tr>\n<td style=\"width: 100%;\">\n<p style=\"text-align: left;\"><span style=\"font-size: 12pt; color: #19a844;\"><strong>Le service des droits du patient vous accueille\u00a0:<\/strong><\/span><\/p>\n<p style=\"text-align: left;\"><span style=\"font-size: 12pt; color: #19a844;\"><strong>&#8211; Au t\u00e9l\u00e9phone au 01 30 75 46 23 du lundi au vendredi de 9h \u00e0 12h.<br \/>\n<\/strong><\/span><\/p>\n<p style=\"text-align: left;\"><span style=\"font-size: 12pt; color: #339966;\"><strong><span style=\"color: #19a844;\">&#8211; En pr\u00e9sentiel du lundi au vendredi de 9h \u00e0 12h et de 14h \u00e0 17h, au b\u00e2timent E, rez-de-chauss\u00e9e.<\/span><br \/>\n<\/strong><\/span><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p style=\"text-align: left;\"><span style=\"font-size: 12pt;\"><strong>\u00a0<\/strong><\/span><\/p>\n<p style=\"text-align: left;\"><strong><span style=\"font-size: 12pt;\"><u>Dur\u00e9e de conservation l\u00e9gale des dossiers m\u00e9dicaux<\/u><\/span><span style=\"font-size: 12pt;\">\u00a0:<\/span> <\/strong><\/p>\n<p style=\"text-align: left;\"><span style=\"font-size: 12pt;\">Les dossiers sont conserv\u00e9s dans l\u2019\u00e9tablissement pendant :<\/span><br \/>\n<span style=\"font-size: 12pt;\">\u2013 20 ans \u00e0 compter de la derni\u00e8re hospitalisation du patient au sein de l\u2019\u00e9tablissement;<\/span><br \/>\n<span style=\"font-size: 12pt;\">\u2013 10 ans \u00e0 compter de la majorit\u00e9 du patient\u00a0mineur, autrement dit jusqu\u2019\u00e0 son 28\u00e8me anniversaire;<\/span><br \/>\n<span style=\"font-size: 12pt;\">\u2013 10 ans \u00e0 compter de la date du d\u00e9c\u00e8s du patient;<\/span><br \/>\n<span style=\"font-size: 12pt;\">\u2013 30 ans \u00e0 partir de l\u2019acte transfusionnel;<\/span><br \/>\n<span style=\"font-size: 12pt;\">\u2013 20 ans pour les documents radiographiques soins externes;<\/span><br \/>\n<span style=\"font-size: 12pt;\">\u2013 15 ans en cas d\u2019activit\u00e9s de collectes;<\/span><br \/>\n<span style=\"font-size: 12pt;\">\u2013 illimit\u00e9e en cas de maladie g\u00e9n\u00e9tique h\u00e9r\u00e9ditaire.<\/span><\/p>\n<p><span style=\"font-size: 12pt;\"><\/div><\/div><\/span><\/p>\n<p><span style=\"font-size: 12pt;\"><div class=\"su-accordion su-u-trim\"><\/div><div class=\"su-spoiler su-spoiler-style-default su-spoiler-icon-plus su-spoiler-closed\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Adresser une r\u00e9clamation ou des remerciements : des interlocuteurs \u00e0 votre \u00e9coute<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\"><\/span><\/p>\n<p style=\"text-align: left;\"><span style=\"font-size: 12pt;\">Vous souhaitez adresser des remerciements suite \u00e0 votre prise en charge ? Compl\u00e9ter le formulaire de contact du service des Droits du patient : <span style=\"color: #4568d1;\"><a style=\"color: #4568d1;\" href=\"https:\/\/hopital-novo.fr\/formulaire-de-contact-du-service-des-droits-du-patient-du-ght-novo\/\" target=\"_blank\" rel=\"noopener\"><strong>cliquez ici pour acc\u00e9der au formulaire.<\/strong><\/a><\/span><\/span><\/p>\n<p style=\"text-align: left;\"><span style=\"font-size: 12pt;\">En cas de difficult\u00e9(s) lors de votre prise en charge, vous pouvez prendre contact avec <strong>le cadre de<\/strong>\u00a0<strong>sant\u00e9<\/strong>\u00a0<strong>du service\u00a0<\/strong>auquel vous ferez part de vos dol\u00e9ances.<\/span><\/p>\n<p style=\"text-align: left;\"><span style=\"font-size: 12pt;\">N\u00e9anmoins, si vous souhaitez d\u00e9poser une r\u00e9clamation, vous avez la possibilit\u00e9 de :<\/span><\/p>\n<ul>\n<li style=\"text-align: left;\"><span style=\"font-size: 12pt;\">Compl\u00e9ter le formulaire de contact du Service des Droits du Patient <\/span>\n<ul>\n<li style=\"text-align: left;\"><span style=\"font-size: 12pt;\"><strong>Demande faite par le patient lui-m\u00eame :<\/strong> <span style=\"color: #4568d1;\"><a style=\"color: #4568d1;\" href=\"https:\/\/hopital-novo.fr\/formulaire-de-contact-du-service-des-droits-du-patient-du-ght-novo\/\" target=\"_blank\" rel=\"noopener\"><strong><span style=\"color: #333399;\">cliquez ici pour acc\u00e9der au formulaire.<\/span><\/strong><\/a><\/span><\/span><\/li>\n<li><strong><span style=\"font-size: 12pt;\">Demande faite par un tiers :\u00a0<\/span><\/strong>\n<ul>\n<li><span style=\"font-size: 12pt;\">1\/ Vous devez tout d&rsquo;abord faire remplir la procuration par le patient : <a href=\"https:\/\/hopital-novo.fr\/ch-pontoise\/wp-content\/uploads\/2021\/05\/Fiche-procuration-AR-ATT-reclamation-decembre-2024-inscriptible.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #333399;\"><strong>cliquez ici pour t\u00e9l\u00e9charger la procuration.<\/strong><\/span><\/a><\/span><\/li>\n<li><span style=\"font-size: 12pt;\">2\/ D\u00e9posez ensuite la procuration compl\u00e9t\u00e9e ainsi que vos pi\u00e8ces justificatives sur notre espace s\u00e9curis\u00e9<span style=\"color: #333399;\"><a style=\"color: #333399;\" href=\"https:\/\/fra01.safelinks.protection.outlook.com\/?url=https%3A%2F%2Fbluefiles.com%2Fapp%2Fdrop-page%2F160021669ead6d99e08d8548d196d2a42fc1b05b712b92b82371c5a27f59dd46%2F&amp;data=05%7C01%7Cceline.paris%40ght-novo.fr%7Cad85fbf57d814af8128d08dba4a07171%7C3ddda02b34c0477cb35bd40768c62a13%7C0%7C0%7C638284781220646457%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=2Wf3HJIumGJdqCOp6Kt2YBIqGlxQedfMRhHRq1wG0Zc%3D&amp;reserved=0\" target=\"_blank\" rel=\"noopener\"> <strong>en cliquant ici<\/strong><\/a>.<\/span><\/span><\/li>\n<li><span style=\"font-size: 12pt;\">3\/ Une fois la procuration envoy\u00e9e, vous devez remplir le formulaire suivant : <\/span><a href=\"https:\/\/hopital-novo.fr\/formulaire-de-contact-du-service-des-droits-du-patient-du-ght-novo\/\" target=\"_blank\" rel=\"noopener\"><strong><span style=\"font-size: 12pt;\"><span style=\"color: #333399;\">cliquez ici pour acc\u00e9der au formulaire.<\/span><\/span><\/strong><\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<li style=\"text-align: left;\"><span style=\"font-size: 12pt;\">Contacter <span data-olk-copy-source=\"MessageBody\">les charg\u00e9es des relations usagers via le mail : <a href=\"mailto:usagers@ght-novo.fr\">usagers@ght-novo.fr<\/a> <\/span><\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-size: 12pt;\">Adresser un courrier au Directeur de l\u2019Etablissement (<em>H\u00f4pital NOVO \u2013 Service des Relations avec les Usagers \u2013 6, avenue de l\u2019Ile-de-France \u2013 95300 PONTOISE<\/em>)<em>.<\/em><\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-size: 12pt;\">Rencontrer les m\u00e9diateurs de l\u2019\u00e9tablissement, sur demande \u00e9crite, <span data-olk-copy-source=\"MessageBody\">aupr\u00e8s du service de relations usagers<\/span>.<br \/>\n<\/span><\/li>\n<\/ul>\n<p><span style=\"font-size: 12pt;\"><\/div><\/div><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":834,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[4],"tags":[],"coauthors":[528],"class_list":["post-33801","post","type-post","status-publish","format-standard","hentry","category-patients"],"acf":[],"_links":{"self":[{"href":"https:\/\/hopital-novo.fr\/ch-pontoise\/wp-json\/wp\/v2\/posts\/33801","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hopital-novo.fr\/ch-pontoise\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/hopital-novo.fr\/ch-pontoise\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/hopital-novo.fr\/ch-pontoise\/wp-json\/wp\/v2\/users\/834"}],"replies":[{"embeddable":true,"href":"https:\/\/hopital-novo.fr\/ch-pontoise\/wp-json\/wp\/v2\/comments?post=33801"}],"version-history":[{"count":15,"href":"https:\/\/hopital-novo.fr\/ch-pontoise\/wp-json\/wp\/v2\/posts\/33801\/revisions"}],"predecessor-version":[{"id":48073,"href":"https:\/\/hopital-novo.fr\/ch-pontoise\/wp-json\/wp\/v2\/posts\/33801\/revisions\/48073"}],"wp:attachment":[{"href":"https:\/\/hopital-novo.fr\/ch-pontoise\/wp-json\/wp\/v2\/media?parent=33801"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/hopital-novo.fr\/ch-pontoise\/wp-json\/wp\/v2\/categories?post=33801"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/hopital-novo.fr\/ch-pontoise\/wp-json\/wp\/v2\/tags?post=33801"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/hopital-novo.fr\/ch-pontoise\/wp-json\/wp\/v2\/coauthors?post=33801"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}